Orders & Payment
How can I place an order?
Simply choose your product, add it to the cart, and complete checkout. You will receive an order confirmation by email.
Which payment methods do you accept?
We accept all major payment methods offered at checkout, including credit/debit cards and secure online payment providers.
Can I change or cancel my order?
Once an order has been placed, we unfortunately are not able to cancel or modify it. Our fulfillment process begins immediately to ensure fast delivery.
If you need help with a mistake (wrong address, duplicate order), contact us as
soon as possible — we’ll always try to support you.
Shipping & Delivery
Where do you ship?
We ship to all EU-countries listed during checkout.
How long does delivery take?
Delivery times depend on your location.
How much is shipping?
Shipping costs are displayed before you complete your order.
Orders below 60€ ship for 5.90€.
Orders above 60€ ship free of charge.
Returns & Refunds
Can I return my order?
Yes. You can return unused items in original condition within 14 days of receiving your order.
How do I start a return?
Send us an email with your order number. We will guide you through the return process.
Who pays for return shipping?
Return shipping costs are covered by the customer unless the item is defective.
When will I receive my refund?
Refunds are issued once the returned item has been inspected.
Products & Materials
Are your products waterproof?
Our jewelry is designed for everyday wear. To maintain shine and longevity, we
recommend avoiding water, sweat, and chemicals.
What materials do you use?
Each product page lists the exact materials used. SAGATOR focuses on premium, masculine, modern materials.
Will the jewelry tarnish?
Proper care significantly extends the life of your jewelry. Store pieces dry and clean, and avoid contact with moisture.
Warranty & Quality
Do you offer a warranty?
We do not offer a voluntary commercial warranty. Your statutory EU consumer rights remain unaffected.
Contact & Support
How can I reach you?
You can contact us anytime via email on our contact us page. We aim to respond as quickly as possible.